Vacancy Detail

Senior IT Engineer

Arcas Technology is partnered with a leading Manufacturing company based in Birmingham who are currently looking for an experienced Cloud Support Technician to join their business on a permanent basis.

This role will involve offering assistance to the clients onsite and remote workforce. Your responsibilities will encompass ensuring the availability of IT systems and services. They're looking for a resourceful problem solver with excellent communication skills who is proficient in resolving intricate issues within a fast-paced setting.

 

Responsibilities:

• The Senior IT Technician will assume overall responsibility for the daily operation of the clients IT support service, ensuring the maintenance of appropriate service levels and system reliability.
• You will guarantee that all users of their IT systems and services receive outstanding support. This includes logging, addressing, and resolving requests, faults, and issues within agreed-upon SLAs while maintaining transparent communication with users about their requests.
• The Senior IT Technician will also oversee the day-to-day supervision of IT Technicians. Teamwork, adaptability, and responsiveness to changing demands within the company are expected from all staff members.
• Overseeing the IT service desk to ensure all IT support requests align with service desk procedures and priorities.
• Assuming accountability and responsibility for daily IT support to all users and addressing ongoing or recurring service disruptions.
• Developing, integrating, and managing working practices within the IT Support Team to ensure the delivery of a high-quality, professional IT service to our organization.
• Managing up-to-date documentation for relevant IT and AV systems and hardware, including maintenance contracts and warranties.
• Documenting IT hardware, software, and audio-visual equipment, both digitally and in print, and ensuring user guides and knowledgebase articles are accessible to users.
• Serving as an escalation point for IT support technicians and liaising with the company when necessary.
• Providing IT support for internal and external events, including equipment setup and testing.
• Delivering training on our IT systems and services to all users.
• Supporting and maintaining all user-owned technology devices, including desktops, laptops, printers, software, and mobile devices.

 

Key Skills:

• Windows Server
• Active Directory
• Exchange
• Office 365
• Hyper-V
• Cisco
• Pala Alto
• Intune
• Autopilot
• Powershell

 

If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.

Location: Birmingham | Salary: 34000 - 38000 per year | Job type: Permanent | Posted: 24/02/2025